Karen McGrane on Creating Reusable Content
Karen has offered up some helpful tips for transforming your site and making your content reach its maximum potential by crafting intentionally for mobile users, planning for content reuse and tweaking the headline to catch your different target market’s attention.
If you’re thinking of a specific context when you create content, your mind naturally wraps itself into the opportunities and constraints inherent in that medium. Imagining that your content can and will be reused in many ways poses its own set of limitations and benefits.
While many things need to change before organizations can start creating reusable content, the most fundamental challenge is a change in mindset. Content creators need to break free of imagining a single context where their content is going to “live” and instead plan for content reuse.
Written for reuse
Content written for one context often doesn’t make the leap to other places all that well. To give your content the best shot at making sense in whatever way the user wants or needs to consume it, you should do the following:
Write standalone headlines
Because you can use page titles in multiple places, write standalone headlines so that they can serve as page headers and links. If you’re only going to write one page title, then ensure that headline includes keywords to help the user decide whether she wants to click on the link, and determine if she’s in the right place.
The following headlines are used for both the article title and the link title on landing pages and in search engines. They offer keywords and an enticement to click (http://bkaprt.com/csm/43):
15 Case Studies to Get Your Client on Board With Social Media (Mashable, http://bkaprt.com/csm/44)
Scott Forstall, the Sorcerer’s Apprentice at Apple (Bloomberg Businessweek, http://bkaprt.com/csm/45)
What Everyone Is Too Polite to Say About Steve Jobs (Gawker, http://bkaprt.com/csm/46)
Write multiple headlines
Sometimes, it’s just not possible to write a single headline that works in every context. You
Article Title: “What’s Eating the NYPD?”; link: Why the NYPD Is Turning on Ray Kelly (New York Magazine, http://bkaprt.com/csm/47)
Article Title: “Citizen Cain”; link: Herman Cain’s Unlikely Republican Rise (Newsweek, http://bkaprt.com/csm/48)
Article Title: “When Is a Flip Not a Flop?”; link: The Fateof the Republicans Who Supported Gay Marriage (The New York Times Magazine, http://bkaprt.com/csm/49)
Don’t bury the lede
When you write for the web, put the most important information up front. If you don’t grab your reader right from the start, they’re likely to wander off in search of something more interesting.
This adage is even more true when you’re writing content that may be reused in other contexts. If the first sentence/paragraph contain meaty, useful information, you protect yourself if they ever need to be used as a navigation summary or if the rest of the text gets truncated. If the first sentence says nothing of interest, why would your reader want to tap for more information? Similarly, you should focus on just one main idea in each chunk of text (whether that’s a paragraph or a section).
Readers are likely to scan headings and initial sentences, searching for words that they think will answer their questions. If you combine multiple ideas in a chunk with no visual separation or distinction between them, important information will likely be overlooked.
One of the most frustrating parts of looking at content on mobile devices is discovering that useful or necessary content isn’t accessible because the content format didn’t translate well to a different screen size or platform capability. Whether it’s a video that’s only available in Flash, or an infographic that doesn’t scale for a smaller screen, some content just won’t work in other contexts.
Creating reusable content means recognizing when content can’t be reused, and developing an alternative. Remember how NPR could publish the same story to a website and an audio player? Having both text and audio gives them more options.
You might need to consider alternatives for the following:
Interactive data visualizations can be engaging both on the desktop and on touchscreens, provided they’re built for reuse across platforms. In situations where the screen size or device capabilities won’t support their display, have a fallback mechanism, like displaying a simple table of the data.
Audio and video
Alternative formats (taking advantage of HTML5’s support for multiple video formats) will help ensure that everyone can access these forms of media. Beyond that, providing a transcript or text summary for any audio or video content will make it more flexible for reuse (as well as more accessible to people with disabilities and friendly to search engines).
Have you ever searched around in your email, Word documents, or website, looking for a snippet of content you’d previously created and wanted to reuse? Across a variety of different forms of professional communication—cover letters, business proposals, legal documents—it doesn’t make sense to keep creating and recreating the wheel. Most people handle this process opportunistically: they hunt around for the paragraph or graphic they want to re-purpose, then copy and paste it into place. Others might handle it in a more organized fashion, maintaining a library of boilerplate documents that they can efficiently browse or search.
The preceding post is an excerpt from Karen McGrane’s book, Content Strategy for Mobile. To get more of Karen’s great advice follow her on twitter @KarenMcGrane or check out her blog at www.karenmcgrane.com!